Automation: Its Role In Transforming Traditional Phone Trees
The phone tree, also known as the call tree, is a concept that had existed in some form or another well before the invention of telephones and telephony itself came…
Enterprise Messaging and Its Value to Business Operations
With the rapid introduction of new technologies, organisations and their operations are moving faster than ever. For instance, cloud-based tools that streamline sales processes, the supply chain, and customer support…
How Can Alert Management Lead To Proactive Security?
Everybody understands the importance of taking a proactive stance regarding our health. Instead of waiting for symptoms to appear before addressing them and seeing a doctor, many know that they…
Alert Notification: Where They Can Help In Daily Operations
Businesses operate continuously, handling everything from customer needs and public-facing tasks to internal processes like meetings, staff coordination, and managing unexpected incidents that could impact daily operations. Therefore having an…
7 Potential Shortcomings To Address In Your Alert Management
An alert management system is crucial for monitoring and maintaining IT systems. It enables organisations to quickly learn about and identify issues to facilitate a timely response that minimises service…
Alert Fatigue: What It Is And How To Prevent And Overcome It
Understanding Alert Fatigue and Its CausesAlert fatigue happens when monitoring systems send numerous alerts that many of them get ignored or become so overwhelming that it is impossible to respond…
Why Alert Management Systems Are A Must-Have In Every Company
To conduct daily business operations as efficiently as possible, modern companies must leverage technological tools and systems and invest in the critical IT infrastructure that brings them together. But just…
3 ways IT alerts benefits your IT teams
Enterprises have invested significant resources in putting together an infrastructure that helps them conduct their daily business efficiently. On experiencing unplanned IT systems downtime, risks associated with it need to…
Your business grows when your customers are engaged
Engaged customers are one of the key factors in having sustained business growth. These are customers who are your biggest fans. They want to know more from you, they want…
How Two-Factor Authentication Minimises Cyberattacks for Enterprises
With an increasingly mobile and digital workforce, how do you ensure the security of employee and customer data? The rise in cyberattacks on corporate networks has made customer data more…
