Automation: Its Role In Transforming Traditional Phone Trees
The phone tree, also known as the call tree, is a concept that had existed in some form or another well before the invention of telephones and telephony itself came…
IT Alerts and Notifications
The phone tree, also known as the call tree, is a concept that had existed in some form or another well before the invention of telephones and telephony itself came…
Everybody understands the importance of taking a proactive stance regarding our health. Instead of waiting for symptoms to appear before addressing them and seeing a doctor, many know that they…
Businesses operate continuously, handling everything from customer needs and public-facing tasks to internal processes like meetings, staff coordination, and managing unexpected incidents that could impact daily operations. Therefore having an…
An alert management system is crucial for monitoring and maintaining IT systems. It enables organisations to quickly learn about and identify issues to facilitate a timely response that minimises service…
Understanding Alert Fatigue and Its CausesAlert fatigue happens when monitoring systems send numerous alerts that many of them get ignored or become so overwhelming that it is impossible to respond…
To conduct daily business operations as efficiently as possible, modern companies must leverage technological tools and systems and invest in the critical IT infrastructure that brings them together. But just…
Enterprises have invested significant resources in putting together an infrastructure that helps them conduct their daily business efficiently. On experiencing unplanned IT systems downtime, risks associated with it need to…
Whether you have your IT systems and applications hosted on-premise or on cloud, the problem of system failure is very real and the need to respond quickly is critical to…
Business communications have changed significantly over the last decade, and even more so since the pandemic in 2020. Social distancing restrictions and work from home measures forced businesses to take…
Imagine this. Your IT teams have to respond to support tickets from a queue system one by one. The queue system works on a first come first serve basis, and…